Frequently Asked Questions
Where does the name “OLORI” come from?
Olori means “Queen” in the Yoruba language, which symbolizes every girl’s inherent worth, and an empowered woman. This underlies the vision behind the Olori brand, which is to leverage the beauty of Africa to empower women and underprivileged girls around the world.
How much does shipping cost?
Shipping is free anywhere in the US for all orders over $99. For orders below $99, you will be able to calculate the shipping cost at checkout. For international shipping, we use DHL, UPS & USPS and you will be able to calculate the cost of shipping on the check out page as well. You could also reach out to us to discuss alternative (& cheaper) international shipping methods.
How long do they take to ship?
If the products are in stock, they typically take 3-5 business days to arrive depending on your location. Allow one business day to pick and pack, and another few days to ship through USPS Priority Mail (or international shipping partners).
If products are in pre-order mode, shipping dates will be included on the product page.
How can I track my Olori shipment?
We will automatically email you tracking information when your orders ship
Can I exchange or return my products?
Yes, you can! Send us an email at email@example.com with your order number as the email subject and ask for a return or exchange. We will come back to you with simple instructions on how to return your products. Please note that return shipping costs will be deducted from your total refund amount.
(Please don’t send the products back until you get our instructions, as they will likely get lost if we don’t know they’re coming!)
How long do refunds take to process?
This varies on your payment provider, but it will typically be returned within 7-10 days.
How do I reach out to a member of the Olori team?
Please reach out to our team at the following email address: firstname.lastname@example.org. We love hearing from our customers, and will do everything we can to give you the support you need.
Where do you ship to?
We ship all over the world. Within the United States, we use USPS for our shipping needs, and we use DHL, UPS and USPS for shipping internationally. (Before selecting USPS for international shipping, please ensure that your domestic shipping network is credible, to ensure your shipping does not get lost in the mail after USPS hands it over to your national shipping organisation)
Does my purchase empower girls & women?
Your purchase helps support the artisans we work with as well as providing educational support to underprivileged girls. For every bag sold, we pay for one month of tuition fees for a young girl and for every other product sold, we pay for one week of tuition fees for a long girl. Through your purchase, you give a girl the chance at a better future.
What currencies do you accept?
Our products are priced in USD. We accept any currencies available through our credit card service providers, as well as PayPal and Amazon Pay.
Still have questions for us?
Send us a message at email@example.com. A member of the Olori team will get right back to you!